5777 bat's Privacy Policy

1 Introduction

Welcome to the 5777 bat platform. This Privacy Policy ("Policy") sets out our responsibilities and commitments regarding the processing of your personal information when you use the 5777 bat website and related services.

This Policy is an integral part of 5777 bat's Terms and Conditions. Continuing to use the platform means you have read and agreed to the terms of this Policy. If you disagree with any part of this Policy, you are requested to stop using our services.

We believe transparency is the foundation of trust. That is why this Policy clearly states where, how, and for what purpose your information is used. Our goal is for our users to remain informed and protected.

2 Information Collection

5777 bat collects different types of information at various stages. The categories of information collected are described in detail below.

2.1 Registration and Account Information

The following information is collected when creating an account:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Mobile number and email address
• District or division of residence
• Preferred language of communication

2.2 Identity Verification Information

To ensure security and comply with applicable regulations, users may be asked to verify their identity at certain stages. This process may require a copy of a national identity card or passport, as well as a selfie photo. Such information is stored using the highest-grade encryption technology.

2.3 Financial Transaction Information

Mobile banking account numbers used for deposits and withdrawals (bKash, Nagad, Rocket, Upay) and bank account details are collected. Transaction history is stored securely in our system.

2.4 Automatically Collected Information

When you use our website or app, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Page visit time and location
• Referral URL and navigation patterns
• Session duration and number of return visits

3 Purpose of Data Use

Collected information is used only for defined purposes. 5777 bat may use your information for the following reasons:

• Account Management: Completing the registration process, ensuring login security, and communicating on account-related matters.
• Transaction Processing: Completing deposit and withdrawal requests quickly and securely.
• Customer Support: Resolving issues and answering questions via live chat and email.
• Security and Fraud Prevention: Detecting unusual activity and protecting account security.
• Service Improvement: Reviewing user experience to improve platform performance.
• Relevant Notifications: Keeping users informed about new bonuses, promotions and games in a timely manner — but only for users who have given consent.

We monitor users' gaming behaviour to ensure responsible gaming. See the Responsible Gaming section for details.

4 Data Storage and Security

5777 bat uses modern technical measures to keep your information secure. Our security framework is structured on the following levels:

4.1 Encryption Technology

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. Sensitive information stored on our servers — particularly financial and identity-related data — is protected with AES-256 grade encryption.

4.2 Access Control

Only authorised personnel can access your personal information, and they are bound by strict confidentiality agreements. Every access is logged and regularly audited.

4.3 Data Retention Period

Information for active accounts is retained until the account is closed. Even after an account is closed, certain information (such as transaction records) may be kept for the required period due to legal obligations. Once no longer needed, data is deleted securely.

4.4 Security Incident Management

If a data breach occurs, affected users will be notified as quickly as possible and the necessary preventive measures will be taken. Our security team is engaged in round-the-clock system monitoring.

5 Sharing Information with Third Parties

5777 bat never sells your personal information or provides it to third parties for commercial purposes. However, in limited circumstances it may be necessary to share certain information:

5.1 Payment Processors

Necessary information is shared with mobile banking providers such as bKash, Nagad, Rocket and Upay to complete transactions. These third parties follow their own privacy policies and use information solely for the purpose of processing transactions.

5.2 Technology Service Providers

Companies that assist with technical operations such as server hosting, data analysis and customer support may have access to a certain amount of information. They are all bound by confidentiality agreements with us.

5.3 Legal Obligations

It may be necessary to provide information in response to a court order or a lawful request from a law enforcement agency. In such cases we provide only the information directed by law.

5.4 Business Transfers

In the event of a company merger or acquisition, user information may be transferred. In such cases users will be notified in advance and equivalent protection under this Policy will be ensured.

6 Cookie Policy

The 5777 bat website uses cookies and similar tracking technologies that improve your browsing experience and maintain service quality.

6.1 Types of Cookies

• Essential Cookies: For remembering login status, keeping sessions active, and managing security features.
• Functional Cookies: For saving your language preferences and display settings.
• Analytics Cookies: For reviewing site usage to improve services — these collect entirely anonymous data.

6.2 Cookie Control

You can turn off or delete non-essential cookies at any time from your browser settings. However, disabling essential cookies may affect certain website functions, such as login or account management.

7 User Rights

As a user of 5777 bat, you have the following rights regarding your own information:

• Right to Know: You may request to know what information we collect about you and how we use it.
• Right to Correction: If there is any error in your information, contact us to have it corrected.
• Right to Deletion: After closing your account, you may request deletion of your information within legal limits.
• Right to Restrict Processing: You may request that your information not be used for specific purposes.
• Right to Portability: You may request a portable copy of your own information.
• Right to Stop Marketing: You may instruct us to stop promotional communications at any time.

To exercise any right, contact our support team via live chat or email. We provide support in both Bengali and English, 24/7. For more general questions, visit our FAQ section.

8 Protection of Minors

5777 bat is for persons aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account registration.

If it comes to our attention that a minor has registered, the relevant account will be closed immediately and the collected information will be deleted. Parents are requested to monitor their children's online activities.

9 Policy Changes

5777 bat reserves the right to change or update this Privacy Policy as needed. For any significant changes:

• Notice will be sent to the registered email or mobile number at least 7 days before the change takes effect.
• The change will be clearly announced on the website.
• The date on which the revised policy takes effect will be clearly stated.

Continuing to use the platform after a change will be taken to mean you have consented to the new policy. If you do not agree to the changes, you have the option to close your account. To learn more about us, visit our About Us page.

10 Contact

For any questions, feedback or complaints regarding this Privacy Policy, please contact us:

• Live Chat: Live chat is available on the website at all times
• Email: [email protected]
• Language: Support is available in both Bengali and English
• Hours: 7 days a week, 24 hours a day

We generally respond to requests effectively. For complex data-related requests, identity verification may be required.